Frequently asked questions
Can't find your answer? Ask us in the chat or on WhatsApp.
For guests
How does NestDeck verify a property?
A member of our team visits every property before it goes live. We check that it exists, that it matches the photos and description, and that it is safe. Verified listings carry the NestDeck Verified badge.
Is sending a booking request free?
Yes. A request costs nothing and creates no obligation. You only pay once the owner has confirmed, or straight away for listings with Instant Book.
How do I pay?
After confirmation you pay by bank transfer with your booking reference, or by card where that is offered. Your booking page shows the exact amount, our bank details and the payment deadline.
When do I have to pay?
Within the payment period shown on your booking page, counted from the moment the owner confirms. We send a reminder before the deadline. Unpaid bookings are released after it.
Can I cancel?
A request that is not confirmed yet can always be cancelled for free. For confirmed stays the cancellation policy of the property applies: flexible, moderate or strict. You see the exact refund before you confirm the cancellation.
What if the owner cancels?
You get everything you paid back, including the service fee. Our team will also help you find another verified stay.
How do I reach my host?
Every booking has its own message thread. Open the booking in your account and send a message; your host gets an email straight away.
What is the NestDeck service fee?
A fee that covers verification, support and secure payments. It is shown in the price breakdown before you book, so there are no surprises.
For companies
Do you offer corporate housing?
Yes. We arrange verified, furnished housing for teams, with corporate invoices, clear contracts and one account manager. Send us your team size, dates and budget and we reply within one business day.
Can you invoice our company?
Yes. Every booking can be invoiced to your company, with your company details and tax information.
For property owners
What does it cost to list?
Listing is free. You only pay commission on bookings that are confirmed through NestDeck.
How do I get my property verified?
Submit your property or create a host account. Our team plans a visit, checks the property and adds the Verified badge once it passes.
How and when do I get paid?
Guests pay NestDeck. Once the stay has started, we transfer the stay amount minus any commission to you. You can follow every payout in your host dashboard.
Can I connect my Airbnb or Booking.com calendar?
Yes. Every unit has an iCal link you can import elsewhere, and you can import their calendars, so you are never double-booked.
Still have a question?
Our team answers Monday to Saturday, 08:00 to 18:00 Suriname time.