Terms of Service

1. The platform

NestDeck is a housing marketplace connecting tenants with verified property owners in Suriname, Guyana and the Caribbean. NestDeck facilitates discovery, booking requests, messaging and payments. The rental agreement itself is concluded between tenant and owner.

2. Booking requests and confirmation

Sending a booking request is free and creates no payment obligation. A booking becomes binding once the owner confirms, or immediately for properties with Instant Book. The displayed total consists of the rent, any cleaning fee and weekend surcharge, and the NestDeck service fee (12% of the subtotal).

3. Payment

After confirmation you pay by bank transfer, quoting your booking reference, or by card through Stripe where offered. Please pay within 3 days of confirmation; if payment is late, the owner may cancel the booking. You receive an email confirmation of every payment.

4. Cancellation and refunds

Every listing shows its cancellation policy. A request that has not been confirmed yet can always be cancelled for free. For confirmed bookings:

• Flexible: free cancellation up to 48 hours before check-in; no refund after that.
• Moderate: free cancellation up to 5 days before check-in; no refund after that.
• Strict: free cancellation up to 14 days before check-in; 50% refund after that.

"Free cancellation" means you get back everything you paid, including the service fee. If the owner or NestDeck cancels a confirmed booking, you always get a full refund. Card payments are refunded through Stripe; bank transfers are refunded within 10 working days to the account you paid from. Once check-in has passed, a booking can no longer be cancelled online.

5. Verification

The "Verified" badge means a NestDeck team member personally inspected the property. We refresh verifications periodically, but the owner remains responsible for keeping the listing accurate.

6. For property owners

Listing is free. Commission is due only on confirmed bookings made through the platform. Owners must honor confirmed bookings, keep their availability up to date and apply the cancellation policy they chose.

7. Messages, chat and reviews

Keep communication and payments on NestDeck so we can help if something goes wrong. Reviews must be honest and about a real stay. We may remove messages and reviews that are abusive, contain other people's personal data or are misleading.

8. Acceptable use

Don't misuse the platform: no false listings, no circumvention of fees on bookings originated through NestDeck, no scraping, and no harassment of owners or tenants.

9. Liability

NestDeck acts as an intermediary and is not a party to the rental agreement. To the maximum extent permitted by law, our liability is limited to the service fee paid on the booking concerned.

10. Contact

Questions about these terms? Email hello@nestdeck.co.